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PRETTY PLZ, ONLY SEND A SINGLE EMAIL FOR A TIMELY RESPONSE.
ALLOW US TO GET BACK TO YOU WITHIN 48-72 HOURS ON BUSINESS DAYS. DURING PEAK PERIODS/LAUNCH DATES, PLEASE EXPECT A LONGER RESPONSE WAIT TIME.
PLEASE KEEP IN MIND THAT MULTIPLE EMAIL SUBMISSIONS MAY SLOW OUR ABILITY TO GET TO YOU PROMPTLY.
IF YOUR ORDER WAS CANCELLED AUTOMATICALLY, IT HAS BEEN VOIDED AND CANNOT BE RESUBMITTED. YOU WILL HAVE TO PLACE A NEW ORDER MANUALLY. REFUNDS CAN TAKE UP TO 5-8 BUSINESS DAYS TO BE RETURNED TO YOUR ACCOUNT, DEPENDING ON YOUR FINANCIAL INSTITUTION.
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RETURNS & EXCHANGESFor online purchases, returns can be initiated by contacting us HERE. Please note, return requests must be submitted within 7 days of receiving your order. After this period, returns will no longer be accepted. Approved returns will be issued as store credit only and can only be sent to the email associated with the order. Once your return is approved, please follow the provided instructions to return your items and receive store credit. All approved return items must meet the following criteria: ● Tags must remain intact and attached to the garment. ● Items must show no signs of wear or washing. ● Items must be free from any damage. Return shipping labels will be provided and all returns must be shipped back using the label provided by VIEWTIFUL Lifestyle co. Please be aware that shipping and handling fees are non-refundable. Currently, we are unable to offer product exchanges. Please allow 7-10 calendar days for store credit to be applied to your account. Store credit will be issued once our warehouse completes the quality control and receiving process. Return Processing Fee – There is a $10 processing fee per return order. This fee will be deducted from your store credit refund. Exceptions and Ineligible Returns Select swim suits, swim tops, swim bottoms, underwear, limited edition, collaborations, accessories (i.e. phone cases, keychains, etc.) are final sale and not eligible for return. Orders of 3 or more of the same item are ineligible for returns or exchanges. If the return is not received by our warehouse within 14 days, it may be considered ineligible and returned to you. If an incorrect item is returned or if more items are returned than were approved, VIEWTIFUL will send the item back to the customer. RAREwork.shop & VIEWTIFUL are not responsible for returns that are lost by the carrier.
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CANCELLATIONSPlease note, cancellations are NOT guaranteed. Once an order has been placed, it cannot be modified/adjusted. We cannot switch styles, colors, or sizes. You must place a new order and submit a refund for the initial order, once received. *IF YOUR ORDER WAS CANCELED WITHOUT REQUEST, UNLESS WE DIRECTLY CONTACT YOU, WE ADVISE YOU TO CONTACT YOUR FINANCIAL INSTITUTION TO ENSURE ALL INFORMATION IS UP TO DATE & ACCURATE. IF YOUR ORDER WAS CANCELLED AUTOMATICALLY, IT HAS BEEN REFUNDED. REFUNDS CAN TAKE UP TO 8-10 BUSINESS DAYS TO BE RETURNED TO YOUR ACCOUNT, DEPENDING ON YOUR FINANCIAL INSTITUTION. THANKS FOR YOUR PATIENCE
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SHIPPING & PROCESSINGUNLESS STATED OTHERWISE VIA ORDER CONFIRMATION OR PRODUCT DESCRIPTION; orders are processed on business days (Monday-Friday), ready to ship items will ship within 3-5 business days. During peak periods processing times may extend. You will receive a shipping confirmation email once your order is ready to ship. SHIPPING TIME DOES NOT INCLUDE PROCESSING TIME. PROCESSING VARIES BY EACH ITEM Domestic orders are shipped via FedEx or UPS Ground (flat rate) within the US. International orders are shipped via DHL International. All applicable customs duties & taxes are visible at checkout. We guarantee NO additional charges on delivery.
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MADE TO ORDER LEAD TIMESWhen an item requires a lead time, it will be clearly depicted on the product page description. All made to order products will be processed and shipped within or the first business day after the stated lead time. Please note that lead times do not include shipping time. If you wish to cancel an order containing a made to order item, you must contact us within 24 hours of placing your order. Production begins once your order is placed.
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DAMAGED PRODUCTSPlease contact us immediately if your item is defective/damaged. We will require visual evidence of the garment in order to review the damage and try to find a solution. If your order was delivered over 30 days ago, we cannot assist with a damaged inquiry. No exceptions. Defects are at the discretion of VIEWTIFUL Lifestyle co.
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SIZINGSize guides are visible on all product pages. For any other inquiries, please reach out to us.
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